Job Description
Title: Member Support Representative
Location: Columbia, MO
About Paytient:
We’re on a mission to help people better access and afford care.
Most Americans have health insurance today, but increasingly high deductibles mean far too many Americans face the painful choice between physical and financial health if they get sick or injured. We partner with thoughtful employers, payers, and local health systems to turn patients into Paytients people empowered to care for their families. Paytient offers a card that is not a loan or another Buy Now Pay Later option. It’s a sponsored, interest-free line of credit that we call a Health Payment Account (HPA). It works alongside HDHPs, HSAs, FSAs, HRAs, and other health benefits to make it easier to pay for care.
We’re a purpose-built, mission-driven team of world-class technologists, healthcare experts, and benefits leaders. As we grow, we’re looking for passionate, collaborative builders to join our team and help us further our mission. Our remote with roots model allows us to work where we thrive and gather as needed, often in our home office in Columbia, Missouri.
About The Role:
As a Member Support Representative, you will be responsible for supporting our members, who we affectionately call “Paytients.” Closely connected with Paytients, you will have direct insight into what they are experiencing. Empathy is non-negotiable. Member experience is the top priority. We strive to exceed expectations at every interaction. Long wait times? Not here. Seemingly impossible to talk to a person? Not at all. You will be a champion of expeditiousness and kindness.
Our Member Support Champions are available to support our members seven (7) days a week from 8a-8p CST. The ideal candidate would appreciate a flexible work schedule during available support hours. Come build it with us!
What You’ll Do:
- Answer inbound emails, instant messages, and phone inquiries from Paytient members
- Troubleshoot technical issues across multiple platforms
- Investigate members’ inquiries and escalate issues to our technical team as needed
- Engage with Paytients to ensure success of experience, transaction, and payment solutions
- Collaborate cross-functionally in a fast-paced, changing startup environment
What You’ll Bring:
- Ability to effectively communicate via phone, email and chat
- Previous experience (or demonstrated interest) in a customer service role
- Strong organization skills, with the ability to handle multiple concurrent chat conversations
- Desire to work in a fast-paced environment and continue learning
- Not afraid to ask for help, though you usually seek out the answer yourself