Job Description
Member Support Specialist/ Medical Receptionist
Location: Remote
Position Description:
The Member Support Specialist will serve a key role in delighting Eleanor Health’s Community Members. This role reports to the Member Support Center Supervisor and manages inbound inquiries from Eleanor’s community members. As a part of this team, you will utilize an initial inquiry resolution framework to support the achievement of operational performance and community member satisfaction goals.
Candidate Responsibilities
- Effectively receive inbound calls and provide accurate solutions to non-clinical queries in accordance with established policies and procedures.
- Demonstrate effective communication with community members, team members and all other internal and external customers
- Demonstrate the ability to identify and implement solutions to solve complex issues.
- Utilize a one-call resolution technique to address the caller’s needs, collaborating with or escalating to market operations or other functional areas as necessary.
- Ability to successfully operate multiple platforms to include but not limited to: G-Suite, Salesforce, Vonage, Athena, OpsHub, and others.
- Ability to work independently and as part of a team within a secure and reasonably quiet work from home environment.
- Ability to multitask
- Must have reliable and secure access to the internet
- Other administrative duties as needed
- Must be consistently able to work scheduled shifts
- The above statements describe the general nature of work performed and is not intended to be an exhaustive list of all activities, responsibilities and duties required of this role.
Candidate Qualifications:
- Minimum of 1 year experience in a healthcare environment, behavioral healthcare experience preferred
- Experience working with substance use disorder and/or opioid use disorder patients is preferred, but not required
- Minimum 6 months experience serving as a MEAS with Eleanor Health.
- Experience working with patients with multiple medical and behavioral health diagnoses is preferred, but not required
- Minimum of a high school diploma or equivalent, Bachelor’s Degree preferred
- Knowledge of managed care processes and health insurance coverage preferred