Help protect lives and provide peace of mind while guiding members through critical support with medical alert devices.
About Medical Guardian
Medical Guardian empowers members to live without limits by providing award-winning medical alert services and compassionate support. The company’s mission is to keep members and their loved ones safe, confident, and connected—all backed by a supportive and friendly team culture.
Schedule
- Full-time, remote role
- Must reside in one of these states: AZ, DE, FL, GA, KY, KS, MA, MD, MI, NJ, OH, PA, SC, ID, IL, NC, TN, WV, or TX
- Start date: Monday, September 8th
- $17/hour with provided equipment
- Perfect attendance required for the first 60 days
What You’ll Do
- Answer incoming calls from members and caregivers regarding orders, billing, troubleshooting, or product support
- Walk callers through technical guidance, account updates, and service navigation
- Maintain accurate records and documentation for every interaction
- De-escalate challenging situations and offer solutions to dissatisfied members
- Promote additional products and services when appropriate
- Collaborate with teammates to improve the member experience
What You Need
- 2+ years of call center or member service experience preferred
- High school diploma required; associate or bachelor’s degree preferred
- Strong computer skills and ability to multitask
- Excellent active listening and problem-solving abilities
- Professional, compassionate, and enthusiastic communication style
- Legally authorized to work in the U.S. (no sponsorship provided)
Benefits
- Health, dental, and vision insurance
- Paid time off (vacation and holidays)
- Short-term and long-term disability coverage
- 401(k) retirement plan with company support
Start a career where your work makes a meaningful difference—and sometimes even saves lives.
Apply now to join Medical Guardian’s caring, mission-driven team.
Happy Hunting,
~Two Chicks…