Provide compassionate, knowledgeable support to members using life-saving medical alert devices.
About Medical Guardian
Medical Guardian empowers members to live confidently and safely by offering best-in-class medical alert devices and outstanding customer service. Our team ensures peace of mind for members and their loved ones—sometimes making the difference between life and death.
Schedule
- Full-time
- Start Date: Monday, September 8th
- Must commit to perfect attendance during the first 60 days
- Must reside in AZ, DE, FL, GA, KY, KS, MA, MD, MI, NJ, OH, PA, SC, ID, IL, NC, TN, WV, or TX
Pay
- $17/hour
What You’ll Do
- Answer inbound calls from members and caregivers regarding products, orders, billing, and account services
- Guide members through troubleshooting, navigating the website, or using products effectively
- Maintain expert knowledge of products, services, and billing practices
- Update accounts and document all conversations for accuracy
- De-escalate dissatisfied members and provide effective solutions
- Promote and sell additional products and services during calls
- Collaborate with team members to improve member experiences
- Meet personal and team performance goals
What You Need
- Legally authorized to work in the U.S. (no sponsorship)
- High school diploma required; associate or bachelor’s degree preferred
- 2+ years of member service or call center experience preferred
- Strong computer skills and multitasking ability
- Professional, kind, and service-oriented demeanor
- Strong listening, problem-solving, and communication skills
- Dedicated private workspace with high-speed internet
Benefits
- Medical, dental, and vision insurance
- Paid time off and holidays (PTO available after 60 days)
- Short- and long-term disability coverage
- 401(k) retirement plan
Happy Hunting,
~Two Chicks…