Job Details
Description
Position Summary:
The Property Mid Loss Adjuster applies broad knowledge of current Company policy, applicable regulatory standards and procedural changes to investigate, evaluate and settle moderate to complex Homeowner’s property claims in a timely and efficient manner as to prevent unnecessary expense to the Company and policyholders, and provide exceptional service to our customers.
Essential Job Functions:
- Investigate moderate to complex Homeowners claims to confirm facts, origin and cause of loss.
- Address and handle ALL exposures of the claim, including Dwelling, Other Structures, Contents, Loss of Use. Investigations may include scene inspection, recorded interviews with policyholders or other witnesses, or use of appropriate experts.
- Compare facts gathered during the investigation against policy to determine coverage of claim, extend or deny coverage as appropriate
- Inspect and determine extent of damages, and document with photographs, measurements, repair estimate, and thorough log notes.
- Establish reserve amounts within prescribed settlement authority limit and negotiates settlement of claims; recommends claims which exceed personal authority limit to supervisor for approval.
- Maintain claims on a regular diary to monitor unresolved issues and exposures. Regularly monitor progress and expense of ongoing claims.
- Throughout entire claim handling process, ensure exceptional service is provided to customers. This includes timely response to phone calls, emails, written communication, and adherence to Department of Insurance requirements.
- Directs, monitors, and reviews files handled by independent adjusters to conclusion.
- Assists in training property personnel.
- Other functions may be assigned
Education:
- Bachelor’s degree preferred or equivalent combination of education and experience.
Experience:
- 4 – 8 years of equivalent industry experience is preferred.
- Custodial use of a Company vehicle is provided; must meet established Company standards regarding personal driving history and current license status to be eligible for this position.