Job Description
Military Student Financial Services
Job no: 493711
Work Type: Staff full-time
Location: Remote
Categories: Staff
About ACU
ACU is affiliated with the fellowship of the Church of Christ. All applicants must be professing Christians and willing to support the Christian mission and purpose of Abilene Christian University while employed by the university.
Title of Position Military Student Financial Services
Posting Location Remote – Dallas
Department ACU Dallas Undergraduate Student Success
Employee Class Nonexempt Full-time
Basic Responsibilities
- Provides daily student and advisor support through regular communication with Dallas and Abilene team members.
- Attends weekly graduation team meetings and reports on the status of financial clearance/missing documentation.
- Provides information on university policies, practices, and rules, using judgment and discretion
- Assists students regarding financial obligations in partnership with university veteran benefits staff.
- Develops a thorough knowledge of federal, state, and institutional aid topics to counsel students and parents about receiving financial aid and scholarships at ACU.
- Uses professional knowledge and perspective to relate to new and continuing students to establish professional rapport and add to the student experience
- Partners with ACU-Abilene financial aid office in shared processes including but not limited to the removal of c-flags, verification and/or ISIR updates, and loan processing.
Essential Duties
- Provides effective communication with potential and/or current students via telephone, email, and/or in person.
- Uses critical thinking and problem-solving skills to address and resolve student issues and ensure positive student experiences. Addresses potential and/or current student concerns and seeks appropriate resolution to problems.
- Assist in the development and revision of team policies and procedures as necessary.
- Attend the necessary military meetings, workshops, and webinars, that impact student military benefits compliance and best practice.
- Professionally work with and speak to military agency representatives to resolve benefit issues.
- Assists the student by performing appropriate follow-up and coordination with team members. This includes working with employees in a team environment and providing accurate student information and assistance to other team members in and/or outside of their functional area.
- Monitors student accounts and is proactive in identifying potential barriers including but not limited to financial hold resolution, past-due balance collections, etc.
- Demonstrates personal and professional integrity (code of ethics)
- Assists students in making informed decisions by providing ethical, timely, accurate, and comprehensive enrollment options and program information.
- Displays public support and pride in company initiatives, assists others in seeing the positive aspects of a new initiative, and is seen by other members of team as a positive influence.
- Assists with additional work duties or responsibilities as evident or required
- Conducts military-specific events to aid in the advising be benefits for veterans, active duty, reservists, and military dependants
Professional Development Requirements
- Knowledge of Military Tuition Assistance (TA) and Vocational Rehabilitation and Employment (VR&E) programs.
- Working knowledge of Department of Defense and Department of Veterans Affairs regulations as it pertains to military education benefits.
- Must be student and advisor oriented and have the ability to perform multiple tasks efficiently and effectively
- Proven ability to work independently and manage multiple tasks efficiently and effectively
- Military-related experience or advising experience in an educational environment entailing one one-on-one interaction is highly preferred
- Must possess a high level of interpersonal and communication skills to accurately convey University information as described above
- Must have an excellent command of professional presentation skills and be comfortable presenting to groups both large and small
- Must be self-motivated and be able to work effectively in a team environment
- Computer literate and able to learn proprietary software applications
- All ACU Training Modules Required
- Others as development needs dictate
Qualifications
- Bachelor’s degree preferred but not required
- Prior military-related experience preferred
- Utilize critical thinking and problem-solving skill
- Goal-oriented and driven to assist people with meeting their educational goals
- Strong organizational skills
- Ability to travel must possess a valid driver’s license.
- Able to work flexible hours conducive to contacting students when available.
- Exceptional verbal and written communication skills
Physical Demands
- Must be able to use a telephone or headset equipment and perform work at a computer in a cubicle. Work is performed in an office environment; must be able to sit for long periods – 6- 8 hours.
- Must be required for general office equipment’s manual operation and lift up to 30 pounds.
- Limited travel may be required – locations vary, and some overnight travel may be necessary.