About the Role
Title: (native German and English) Customer Support Consultant, crypto (Florianópolis)
Location: Florianópolis SC BR
Type: Full-time
Workplace: Fully remote
Job Description:
Passionate about the world of tech?
What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?
Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let’s see what it takes
What You Will Do:
- Provide exceptional customer support via chats, and emails
- Build positive and long-lasting relationships with customers
- Meet team KPIs
- Always be up-to-date with cutting-edge technology
- Securely work with customers’ sensitive information
- Apply the latest and greatest customer happiness practices
- Maintain working knowledge of our client’s products and services
What you need to succeed in this role:
- Native German and English B2
- At least 6 months of experience in a customer support role
- Experience providing support via chats and emails
- Interest in crypto or stock exchange
- Experience with Salesforce or Zendesk
- Analytical and research skills
- Positive and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
Will be a great plus:
- Background in Finance, Economics, or Mathematics