Job Description
Title: (native Japanese) Customer Support Consultant (Kyoto)
Location: Kyoto Kyoto JP
Job Description:
Passionate about the world of tech?
What if you had a chance to be a part of the worlds leading SaaS, Software, or Hardware solutions?
Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Lets see what it takes
What you will do:
- Provide exceptional customer support via chats, and emails
- Build positive and long-lasting relationships with customers
- Meet team KPIs
- Always be up-to-date with cutting-edge technology
- Securely work with customers sensitive information
- Apply the latest and greatest customer happiness practices
- Maintain working knowledge of our clients products and services
- Communicate with developers and other departments of various IT companies
What you need to succeed in this role:
- Native Japanese and English communication skills
- At least 6 months of experience in a customer support role
- Analytical and research skills
- Positive and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbpsdownload and 40 Mbpsupload)
Will be a great plus:
- Experience with CRM systems
- Experience in crypto/finance