About the Role
Title: (Networking) Technical Support Consultant (Brazil)
Location:
- Brasília, Brasilia, Brazil
- Rio de Janeiro, State of Rio de Janeiro, Brazil
- São Paulo, State of São Paulo, Brazil
Workplace: Fully remote
Job Description:
Passionate about the world of tech?
What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?
Join our Technical Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let’s see what it takes
What you will do:
- Provide exceptional technical support via calls, chats, and emails
- Resolve support inquiries of various difficulties
- Gather data to ensure the required technical info is collected to resolve even more complex tickets
- Gather required technical information to ensure the resolution of complex cases
- Ensure customers’ satisfaction with any interaction
- Maintain working knowledge of our client’s products and services
- Securely work with customers’ sensitive information
- Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues
What you need to succeed in this role:
- Excellent English communication skills (at least C1 for both spoken and written)
- Prior experience in tech support, desktop support, or a similar role
- Strong troubleshooting and problem-solving skills, attention to detail
- Technical background related to networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking)
- Basic understanding of cybersecurity, working experience with ISP
- Customer-oriented and responsible attitude
- Excellent interpersonal skills
Will be a great plus:
- Experience with Zendesk or similar CRM systems
- Experience with engineers
- Degree in computer science or information technology
- Certification in Microsoft, Linux, or Cisco
- Experience with remote desktop applications and help desk software