This is an operations-heavy admin role for a growing local franchise. You’ll be the glue between sales, field techs, and customers: scheduling, invoicing, accounts receivable, and keeping the day-to-day from turning into chaos. If you like autonomy, clear ownership, and being the person who makes the machine run, this is that job.
About Surface Experts of Central Tampa
Surface Experts provides spot repairs for hard surfaces like floors, countertops, bathtubs, cabinets, appliances, and more. Their model focuses on fast, clean repairs as an alternative to replacement or full resurfacing, with a sustainability angle (less waste) and a strong customer service culture. This role is with the Central Tampa franchise, independently owned and operated.
Schedule
• Full time
• Remote (listed as remote, role based in Tampa area)
• Replies within 24 hours (fast-moving posting)
• Cross-functional coordination with sales, technicians, and support center
What You’ll Do
• Coordinate daily operations with sales, field technicians, and the support center
• Manage calendars and schedule last-minute stops for technicians
• Handle invoicing, price adjustments, accounts receivable, expenses, and compliance tasks
• Schedule repairs and service appointments with customers and team members
• Answer phones and capture detailed notes
• Manage files (electronic and paper) and keep records organized
• Send estimates and update customer accounts for the sales team
• Track add-ons and confirm repair photos are uploaded into the software
• Maintain customer database and build reports/tools to support the business
• Manage company auto fleet needs (maintenance, repairs, insurance)
• Join and participate in scheduled meetings
• Communicate with customers and support center to set expectations and drive follow-up
What You Need
• Previous office/admin experience (required)
• Strong written and verbal communication
• Comfort with Microsoft Office and general software tools
• Strong organization, multitasking, and follow-through
• Calm, professional, can-do mindset (you’ll be handling curveballs)
• High attention to detail and pride of ownership
• High school diploma or equivalent (associate degree in business preferred)
• Nice to have: Notary Public certification
Benefits
• Salary range: $42,500–$52,500 per year
• Bonus potential (performance-based)
• Paid Time Off
• Free uniforms
• Opportunity for advancement
• Paid training (noted in benefits section)
Real talk: this job is basically “mini-operations manager,” even if the title says Office Administrator. If you apply, position yourself as someone who can run scheduling + billing + customer comms without dropping balls.
Happy Hunting,
~Two Chicks…