About the Role
Title: Onboarding Contractor
Location: Remote
JobDescription:
About this Role
As an Onboarding Specialist, you’ll ensure our customers get the most out of our cloud-based VoIP phone systems. You’ll work closely with clients and our internal teams to make their transition to our VoIP solutions seamless. With your technical expertise, troubleshooting skills, and unwavering commitment to exceptional customer service, you’ll be the driving force behind our clients’ communication transformation. This role, situated in our Operations Department and reporting to the Operations Manager, offers an exciting opportunity to shape the future of business communication.
This is a 100% remote contract position based in Mexico. Contractors will assist customers across North America.
Fluency in English (both written and spoken) is required for this role. To apply for the Customer Support position, please submit your resume in English highlighting your qualifications.
Contractors must provide their equipment (laptop, monitors, keyboard, mouse, etc.), stable internet connectivity, and dedicated workstations.
Apply if you’re excited to
- Handle number porting requests
- Provide timely resolution of customer escalations, requests, or issues
- Identify and communicate trends in common system issues to the Operations Manager
- Take on additional duties as assigned to support the evolving needs of the role
- Maintain customer satisfaction metrics and KPIs
About You
- Proficient in written and spoken English
- Technically adept and excited to learn about VoIP technology. Experience in telephony is a plus!
- Highly organized, detail-oriented, and great at multitasking
- Skilled in project management and workload prioritization
- Capable of handling concurrent incoming and outgoing calls
- Confident, articulate, and professional communication skills
- Empathetic, able to relate to customers, and proficient in conflict resolution
- Quick learner in fast-paced, technical environment
- Strong intrapersonal and interpersonal skills
- Effective problem-solving abilities
- Time management skills for efficient ticket triage
- Demonstrated desire to learn and apply innovative thinking
- Responsible for maintaining a suitable workspace with a computer, reliable internet, functioning webcam, microphone, and speakers