Company: Clipboard Health
Location: Fully Remote (Canada)
Employment Type: Full-Time
About the Company
Clipboard Health is a fast-growing Series C marketplace connecting healthcare facilities with on-demand healthcare professionals. We lead in the Long Term Care vertical and are expanding into other sectors, including Dental Offices and Schools. A YC Top Company with a global remote team of 600+, Clipboard Health has been profitable since 2022 and fills millions of shifts annually across the U.S., providing tens of thousands of professionals with career growth and financial opportunities.
About the Role
The Onboarding Support Specialist will join the Onboarding & Compliance team to ensure healthcare professionals meet compliance standards so they can begin working quickly and safely. This role involves direct communication with professionals, document validation, compliance checks, and issue resolution. It’s a front-line operations position ideal for someone detail-oriented, process-driven, and comfortable using technology to manage multiple priorities in a fast-paced environment.
Key Responsibilities
- Guide healthcare professionals through the onboarding process via phone, chat, and email
- Review, validate, and approve documents for completeness, accuracy, and compliance with regulatory requirements and SOPs
- Identify and escalate incomplete or potentially fraudulent submissions
- Follow step-by-step checklists to ensure proper process adherence
- Maintain accurate records and document resolution steps for audit purposes
- Report recurring issues or trends to management for process improvement
- Collaborate with Training, QA, and SMEs to refine workflows and reduce errors
Qualifications
Required:
- Experience in trust & safety, document verification, credentialing, compliance operations, or customer support in high-compliance or fast-paced settings
- Strong attention to detail and ability to spot inconsistencies quickly
- Excellent verbal and written communication skills
- Ability to make quick, sound decisions under limited or ambiguous circumstances
- Self-motivated, dependable, and organized
- Comfort with remote work tools like Slack, Google Sheets, and ticketing/task management systems
- Willingness to give and receive feedback constructively
Technical Requirements:
- Wired internet connection with at least 15 Mbps download speed
- Minimum system specs: Intel i5 (8th gen+) / AMD Ryzen 5 (2000 series+) / Apple M1+, 12 GB RAM (16 GB preferred)
- Quiet, professional home workspace with noise-canceling headset and reliable power/internet
Why Join Clipboard Health?
- Mission-driven company making measurable social impact
- Fully remote, collaborative work environment
- Opportunities for career growth in a high-impact operations role
- Be part of a profitable, scaling company with a proven track record