About the Role
Title: OneView / GovQA Project Manager
Location: Costa Rica (Remote)
Type: Full Time
Workplace: remote
Category: Implementation Services
Job Description:
The Company
Serving the People Who Serve the People
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve-driving meaningful change for communities around the globe.
Want to know more? See more of what we do here.
This Project Manager role lives within the customer engagement arm of the Granicus’ OneView and GovQA product family and is a key member of the Implementation Services (IS) team. This role helps customers transform the public records experience.
As a Project Manager you’ll be an expert on the OneView/GovQA platform, and a key partner in the successful rollout of projects across the United States. This role is perfect for an individual with a passion for helping customers reach their strategic objectives. Your role starts at project kick-off by providing the client with a project plan, oversight of discovery, and requirements gathering, and ensuring the client receives the appropriate training for their implementation – where customers are both enabled and encouraged to utilize the system to its fullest potential. You’ll help customers update their processes – often weighing options that challenge the status quo. You are highly consultative, a trusted advisor.
What your impact will look like here:
- Manage medium to large sized customer projects from start to finish
- Manage large, cross-product, platform implementations from start to finish
- Create and maintain project plans, project status reports, and relevant project documentation
- Identify potential implementation risks and mitigation – as early as possible
- Serve as an advisor to the customer as they improve their online processes
- Collaborate with Implementation Consultants on requirement gathering sessions, both internal and external
- Ensure solutions meet business needs and requirements
- Prioritize initiatives based on business needs and requirements
- Participate in sprint planning, review, and retrospective meetings and provide feedback to the team
- Create test plans and facilitate user acceptance testing of custom-built services
- Collaborate and work closely with internal partners; you will be fostering relationships with coworkers across the company to support their efforts while delivering products
- Staying up-to-date on the latest process and IT advancements to automate and modernize systems
You will love this job if you have:
- You have 3 – 5 years of experience working in software/tech, specifically around project management, business analysis, consulting, customer onboarding and/or training
- You understand process improvement and how to effectively apply it to the customer’s software implementation experience
- Solid understanding of Customer Relationship Management (CRM)
- Demonstrate and ensure timely and thorough communication of strategy, deliverable status, and results
- You have a proven ability to flex between the technical and business sides of your brain – engineers and cross-functional team members alike love to work with you
- You are able to work with multiple cross-functional teams to build and evaluate business cases to support product investment decisions
- You have a relentless commitment to doing the most valuable work first
- You have excellent communications skills – listening, verbal, and written
- You can work both independently and as a member of cross-functional teams, some remote
- You help drive your team’s success
- You have a track record of functioning well in a fast-paced, dynamic environment with competing demands
- You value the importance of user experience