Bring your travel expertise to AAA as a Corporate Travel Online Support Agent, supporting travelers with online booking tools like Concur and Deem. You’ll ensure smooth reservations, cost efficiency, and top-tier service—all while working fully remote.
About AAA
AAA Club Alliance represents over 7.4 million members across 13 states and Washington, D.C. We’ve built a culture where associates thrive, feel secure, and grow in their careers. With decades of trusted service, AAA offers more than just insurance and roadside assistance—we’re also a leader in corporate travel solutions.
Schedule
- Remote role; must live within AAA Club Alliance hiring territory (CT, DE, IN, KS, KY, MD, NJ, OH, OK, PA, SD, VA, WV, DC)
- Monday–Friday, 9:30AM–6:00PM EST
- Paid holidays and generous PTO (including volunteer time off)
What You’ll Do
- Provide support for online booking tools (Concur, Deem)
- Assist travelers with profiles, bookings, and reservations (air, hotel, car)
- Respond to calls and emails, including domestic and international price quotes
- Ensure compliance with client travel program policies
- Monitor GDS queues for quality control and manage client profiles
- Stay current on airline rules, policies, and industry updates
- Achieve individual and team service-level goals
What You Need
- High school diploma or equivalent
- 4+ years recent Travel Consultant experience (within last 6 years)
- Corporate travel expertise with proficiency in Sabre GDS
- Experience with airline ticket exchanges
- Required: Concur and Deem online booking tool experience
- Preferred: 1+ year international travel booking experience
Benefits
- Pay range: $16.10 – $37.58 per hour (based on experience and location)
- Medical, dental, vision, and prescription coverage
- 401(k) with company match up to 7%
- Tuition reimbursement (up to $5,250/year)
- 2+ weeks PTO in year one, plus 8 paid holidays
- Paid parental leave and paid volunteer time
- Complimentary AAA Premier Membership
- Ongoing training and professional development opportunities
This is your opportunity to grow your career in corporate travel with a trusted, member-focused organization.
Happy Hunting,
~Two Chicks…