Job Description
Title: Operations Specialist, Fraud & Disputes Resolution
Location: United States
Mission Lane is revolutionizing access to financial tools to pave a clear way forward for millions of Americans on the path to financial success. We strive to create solutions no one ever has before, to redefine the financial industry for the better. Sound like a mission you could get behind?
We’re looking for confident communicators with a sharp eye for detail and a heartfelt commitment to promoting integrity, to join our Customer Advocacy department as Operations Specialists on the Fraud and Disputes Resolution (FDR) team.
About you:
You have a genuine desire to protect others from deception and ideally have either fraud investigation experience or 1+ yearprofessional experience in an environment where research, accuracy, and effective communication are top priorities.
We’ve found that everyone from recent criminal justice grads, research assistants, loan processors, claims examiners, loss prevention specialists, and operations associates from the retail, hospitality, banking and financial service industries are well prepared for success in this important role. If any of these sound like you – and if you’re ready to launch a career in the Financial Technology industry – we’d love to hear from you!
The impact you’ll make:
You’ll drive forward our mission of financial inclusion by using your meticulous attention to detail and strong communication skills to deliver swift resolutions that protect Mission Lane credit cardholders, merchants, and the company from fraudulent activity.
Day-by-day, you will:
- Engage with customers and merchants on behalf of Mission Lane via live outbound phone calls and email, to gather dispute-related information
- Handle routine cases related to fraud and disputes, applying Mission Lane processes and procedures consistently
- Understand and adhere to Mission Lane’s risk and dispute-related regulatory standards, policies and controls in accordance with our risk appetite
- Utilize third party data providers to gather and review information to make risk assessments
- Review identifying & supporting documentation provided by customers and merchants