About the Role
Title: Operations Support Specialist
Location: US | Remote
Job Description:
About Frequence
Frequence is an ad tech platform for media companies that connects all aspects of digital advertising—sales, operations, and reporting—from beginning to end. Our software makes selling local advertising scalable and provides users with an all-in-one platform that drives campaign performance.
Our trailblazing technology is always growing, and so are we. We push ourselves further with our belief in collaboration, execution, and ownership. We don’t just want to create intuitive AdTech tools—we want to foster a culture of openness and inclusivity that encourages our employees to think bigger and grow higher. Step into the future with us.
The Opportunity:
The Support Ops Specialist role manages the routing of client communications through our internal ticket system as well as various operational support tasks and basic SEM optimization functions. The team assists with the delivery and optimization of localized digital advertising campaigns using cutting-edge media buying tactics and technologies. Opportunities for advancement within the company are expected and encouraged.
What You Will Do:
This is a versatile role that supports the digital media buying operations team, which may include:
- Manage and triage support requests through our email ticketing system and direct client requests to the appropriate teams
- Register new users and manage account permissions
- Process orders and facilitate client communications for Email marketing campaigns
- Execute basic SEM optimization tasks
- Learn the fundamentals of digital media buying operations and supporting technology
- Ability to identify and report any critical or reoccurring customer service issues
- Utilize effective time management and prioritization skills in order to handle a high volume of client communications
- Data Entry and other ad-hoc tasks as assigned
Who You Are:
- Strong computer literacy
- Excellent written communication skills
- Excellent attention to detail
- Ability to wear multiple hats
- Ability to work independently in a remote setting
- Familiarity with Google Suite (specifically Gmail, Google Docs, and Google Sheets)
- Bachelor’s degree in Business, Marketing, another quantitative field, or equivalent work experience in an advertising operations role
- Demonstrable history of personal achievement and work ethic
- Strong desire to work in the advertising technology industry
- Industry experience is preferred, but not mandatory