Ready to drive efficiency and build strong customer relationships from behind the scenes? RealTruck is hiring a remote Order Management Specialist to help coordinate the flow of customer orders, resolve fulfillment issues, and ensure outstanding support at every step.
About RealTruck
RealTruck is the premier manufacturer and digital destination for truck, Jeep®, and off-road vehicle enthusiasts. We bring innovation, style, and functionality to every ride—and we’re building a team that’s just as driven.
Schedule
- Full-time
- Remote (U.S.-based only)
- Standard business hours
What You’ll Do
- Act as the primary contact for key customers, managing inquiries and fulfillment
- Monitor and manage orders through every stage: release, delivery, disputes
- Support sales team with order tracking, product availability, rebates, and claims
- Manage customer portals and performance scorecards
- Analyze account metrics and customer data for insights and optimization
- Recommend process improvements for efficiency and cost savings
- Collaborate cross-functionally with marketing, product, and development teams
- Forecast demand and support inventory planning
What You Need
- High school diploma or GED required
- 2+ years of experience in customer service, order management, or account coordination
- Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint)
- Experience with CRM tools (e.g., Kustomer, Five9, SharePoint)
- Strong communication, problem-solving, and data analysis skills
- Ability to manage multiple systems and shifting priorities
Benefits
- Competitive pay
- Remote-first flexibility
- Room for advancement in a growing organization
- Team-driven culture with mission-focused leadership
- Engaging work supporting a top brand in the aftermarket auto industry
Join RealTruck and help power the customer experience behind the gear that moves America.
Happy Hunting,
~Two Chicks…