Job Description
REMOTE OUTBOUND CUSTOMER SERVICE REPRESENTATIVE
Location San Francisco, California
ZIP/Postal Code 94133
Job Type Contract, Perm Possible
Category Customer Service
Req # DGO-654851
Pay Rate $12 – $18 (hourly estimate)
JOB DESCRIPTION
Insight Global is seeking a Remote Customer Service/Growth Development Representative for a health and wellness client based out of San Francisco. The goal of this company is to help people make healthy changes to their lifestyle by meeting with Registered Dietitians virtually.
This is a free benefit, and your role will be to call eligible candidates to educate them on the client’s services and the value of meeting with a Registered Dietitian. You will then sign them up for different packages and get them excited about starting to meet with the dietitian. You are the first point of contact that most people will have, so your ability to connect with people is crucial!
The main responsibilities include:
- Make high volume outbound calls to potential new members and explain the benefits (an average of 70+ calls per day)
- Follow a call script without sounding like you are reading off of it- making it sound like your own and be engaging on the phone
- Set up packages of appointments with Registered Dietitians
- Address any questions or concerns that members may have about tele-nutrition, and escalate any issues to the team leader, as needed
REQUIRED SKILLS & EXPERIENCE
- Minimum of 6 months of experience working remotely in a customer service, outbound sales, or client support role
- Experience in a high-volume outbound calling role with the ability to make 75+ calls a day without getting burned out
- Excellent communication skills, both written and verbal, with the ability to connect with individuals from diverse backgrounds (this person needs to be SHARP and comfortable being on the phone all day!)
- Strong organizational and time management skills with the ability to balance multiple responsibilities and priorities
- Ability to work independently but efficiently from home
NICE TO HAVE SKILLS & EXPERIENCE
- Bilingual in English and Spanish
- Experience with Zendesk or Athena Health
- Proficient in Google Suite applications
- Previous experience working in healthcare/ wellness company or a strong passion for health, wellness, and fitness