About the Role
Title: Outbound Representative
Location:
Work from home, Springfield, Missouri, United States, 65804
Work from home, Austin, Texas, United States, 73301
Categories: Customer Service – General
Type: Full Time
Job Requisition: R-95824
We Put the World on Vacation
At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Outbound Reservations Specialist – Create Dream Vacations!
Are you a natural communicator who loves connecting with people and helping them create unforgettable experiences? As an Outbound Reservations Specialist, you’ll be at the forefront of helping our valued owners plan their next dream getaway with ease and excitement. We’re looking for enthusiastic individuals who thrive in a proactive environment, reaching out to share exclusive offers and vacation opportunities with our members.
Why Join Us? Imagine calling owners who are excited to hear from you, knowing that you’re making their vacation dreams come true! You’ll begin with immersive training to become an expert on our destinations, products, and vacation club benefits. Once equipped, you’ll have the flexibility to work from home, crafting incredible travel experiences.
How You’ll Shine:
- Engage with Enthusiasm: Initiate calls to owners with exclusive vacation offers that align with their preferences and prior vacation habits
- Assist with Bookings: Simplify the booking process by taking care of the details, securing dates, accommodations, and providing personalized recommendations
- Troubleshoot with Confidence: Help owners with reservation modifications, cancellations, and any travel queries that arise, ensuring a seamless experience
- Uncover Vacation Desires: Conduct discovery conversations to better understand what each owner is dreaming of, ensuring your offers are exactly what they’re looking for
- Be the Expert: Gain and share knowledge on our resorts, amenities, and prime destinations, positioning yourself as a trusted guide in their vacation planning
- Ensure Smooth Travels: Confirm details and review policies with owners, educating them on insurance options and points protection to give them peace of mind
- Create a Lasting Impact: Answer questions about our vacation club product, helping owners maximize their benefits for memorable getaways
- Advance Your Career: Outbound is a specialized, boutique queue and our guides have successfully transitioned into new roles in ORS, Wyndham Cares and VOA
What You’ll Bring:
- Passion for travel and hospitality
- Good listening and conversational skills
- Ability to quickly build rapport with customers
- Willingness to work evenings and holidays
- Six months of customer service or sales experience
- Basic computer skills
- A high school diploma or GED