About the Role
Outreach & Engagement Specialist
United States
About us
Pomelo Care is a multi-disciplinary team of clinicians, engineers and problem solvers who are passionate about improving care for moms and babies. We are transforming outcomes for pregnant people and babies with evidence-based pregnancy and newborn care at scale. Our technology-driven care platform enables us to engage patients early, conduct individualized risk assessments for poor pregnancy outcomes, and deliver coordinated, personalized virtual care throughout pregnancy, NICU stays, and the first postpartum year. We measure ourselves by reductions in preterm births, NICU admissions, c-sections and maternal mortality; we improve outcomes and reduce healthcare spend.
Role Description
Your North Star: Enroll patients as a frontline ambassador.
As an Outreach & Engagement Specialist, you will be responsible for making outbound calls to patients to enroll them into Pomelo Care services. You will also educate patients on Pomelo Care clinical and social resources available to them through their health plan. The ideal candidate will possess excellent verbal communication skills, empathy, and the ability to establish rapport with patients and families over the phone.
- Conduct outbound calls and digital outreach (SMS, email) to patients to provide information and education about Pomelo Care services and resources.
- Manage inbound calls from potential patients.
- Achieve member enrollment goals as driven by company KPIs.
- Support patients by answering their questions, addressing their concerns, and providing guidance on how Pomelo can support their needs.
- Document all interactions and maintain timely, accurate records of patient outreach activities.
- Collaborate internally and externally with healthcare providers, community organizations, and other stakeholders to ensure patients receive appropriate care and services.
- Work with families to schedule appointments and follow-up care as needed.
- Participate in training and development opportunities to stay current on healthcare trends and regulations.
Who you are
- Earned your Bachelor’s degree in social work, healthcare, or a related field.
- Excellent customer service and communication skills.
- Fluent in Spanish is a plus
- Willing to work some nights and weekends.
- Are internet-connected, able to work remotely.
- Familiar working with people assigned to Medicaid health plans.
- Passionate about changing the current landscape of healthcare.
- Strong organizational and time-management skills.
- Ability to work independently and as part of a team.
Bonus points if you have any of the following
- Experience working in a fast-paced and dynamic startup environment.
- Experience in social work/community outreach.
- Ability to scope and tackle ambiguous problems.