Job Description
Title: Outreach Support Coordinator, Bilingual
Location: Austin, TX
U.S. Employees (Remote)
Full time
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues – experts in their fields – who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients – who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all.
Job Description:
Location: We welcome applicants from Texas.
At Sun Life, we look for optimistic people who want to make life brighter for ourClients.We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work.Every day,you’ll be empowered and challengedbyworking withdynamic colleaguesto find new and innovative ways to make Sun Life the best benefits company in America.
The opportunity: The Outreach Specialist is primarily responsible for contacting members who haven’t been to the dentist for a specified period of time to assist with locating a dentist and scheduling an appointment. The coordinator will need to assist the member with locating a dentist, changing the assigned Main Dental Home, and coordination of benefits as needed. They may also work on general member outreach campaigns as well as broken appointment rescheduling calls.
How you will contribute:
- Outbound calls to members who recently received treatment at a hospital emergency room to educate the member on more cost-effective dental care.
- Contact members via telephone who haven’t been to the dentist to ensure the member is receiving preventive services.
- Educating members on Value added services.
- Contacting members via telephone to remind of upcoming dental appointments.
- Meeting outbound call metrics such as but not limited to, calls per hour.
- Assist with administrative duties and departmental projects as assigned.
- Documents the system with results.
- Other duties as needed or required.
How you will contribute:
- High school diploma or GED.
- Bilingual (English and Spanish)
- Call center experience preferred.
- Proven professional verbal and written communication skills.
- Ability to efficiently operate computer and knowledge of Microsoft applications.
- Strong organization and attention to detail skills
- Ability to work remotely, independently and with team
- Ability to learn quickly and adapt to a fast pace production environment
- Cooperative, professional and effective interaction skills with co-workers, company staff and visitors
Life is brighter when you work at Sun Life
- Excellent benefits and wellness programs to support the three pillars of your well-being mental, physical and financial including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more
- Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account
- A flexible work environment with a friendly, caring, collaborative and inclusive culture
- Great Place to Work Certified in Canada and the U.S.
- Named as a Top 10 employer by the Boston Globe’s Top Places to Work two years running