Support patients and providers with care and compassion while enjoying the flexibility of a hybrid schedule.
About Optum (UnitedHealth Group)
Optum is a clinician-led care organization that is reshaping the way healthcare is delivered. As part of UnitedHealth Group, Optum provides the resources, data, and support of a global leader, empowering you to improve lives in your community while advancing your career. Diversity, inclusion, and collaboration are at the heart of our mission to make healthcare better for everyone.
Schedule
- Part-time (20 hours per week), Monday–Friday
- Normal business hours: 8:00 am – 5:00 pm MST
- Hybrid model: 3 days in-office at 2 S Cascade, Suite 140, Colorado Springs, CO
- 60–90 days of paid, on-site training (aligned with assigned schedule)
- Eligible for hybrid/remote split schedule after training
- Occasional overtime based on business needs
What You’ll Do
- Answer 70–80 incoming calls daily, identifying customer needs and documenting details in company systems
- Ask appropriate questions and use active listening to resolve inquiries
- Research issues across multiple databases and collaborate with support teams to find solutions
- Schedule patient appointments, updating demographic information as needed
- Handle escalated issues and provide follow-up support
- Perform other assigned duties to ensure smooth operations
What You Need
- High School Diploma/GED (or equivalent experience)
- Must be 18 years of age or older
- 1+ years of customer service experience in an office, administrative, or call center setting
- Strong computer skills with the ability to navigate Windows-based applications and learn complex systems
- Ability to work part-time (20 hours/week) during normal business hours, with occasional overtime if required
Preferred Qualifications
- 1+ years of healthcare-related experience
- Knowledge of medical terminology
Telecommuting Requirements
- Must live within commuting distance of the Colorado Springs office
- Secure, dedicated workspace at home that protects privacy and sensitive information
- Compliance with UnitedHealth Group’s Telecommuter Policy
- High-speed internet service approved by the company
Soft Skills
- Typing speed of at least 40 wpm
- Strong active listening and rapport-building skills
- Ability to manage conflict and resolve issues under pressure
- Basic IT troubleshooting skills
Compensation & Benefits
- Hourly pay: $16.00 – $27.69 (based on experience and market factors)
- Comprehensive benefits package (medical, dental, vision)
- Incentive and recognition programs
- 401(k) with company contribution and equity stock purchase plan
- Career development and advancement opportunities
Why Join Us
At Optum, you’ll be part of a supportive team making real change in healthcare. Here, your work impacts millions, and you’ll be recognized and rewarded while advancing your career.
Happy Hunting,
~Two Chicks…