Job Description
Title: Partner Solution Engineer – Service Centre
Location: Munich, Germany
About Zscaler
Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.
Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur the internet so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.
Zscaler Partner Solution Engineers are part of our global service center responsible for driving positive business outcomes for our resellers and distribution partners and their customers through:
- Responding to inbound requests from Zscaler partner business managers, partners or distribution for assistance on first call, demo, or other technical pre-sales activities.
- Providing technical influence, and guidance to our partner community with a focus on regional resellers and our distribution partners
- Assisting partners through the use of education, co-selling activities, solutions demo center labs.
- Remote assistance on partner lab configurations.
- Educating our partners via consumption of our training classes and materials, architecture workshops, and other awareness activities with an emphasis on the outcomes those activities can drive.
- Working closely with other Velocity team members on in theater engagement with these partners.
This role requires an understanding of security and networking technologies, along with the ability to understand and interpret organizational dynamics to engage with and positively influence key technology and enterprise architecture decision makers.
- 4+ years of technical pre-sales experience, with professional services or architecture experience a plus.
- Experience as an inside or Service Center SE in a vendor organization focused on technical upskilling of Distribution led partner organizations.
- Ability to run technical hands on training to drive train the trainer approach.
- Experience for this position is typically gained by 3+ years of success in a similar role working for a vendor or a customer.
- Broad understanding of security, networking, authentication, and Internet fundamentals
- Experience building technical champions that influence partner direction and positive business outcomes for our partners, Zscaler, and our joint customers
- Excellent communication and follow-up skills and very engaging interpersonal skills including large scale presentations
- Strong prioritization, time management skills with a strong get it done attitude
- Minimum Education: Bachelor of Science degree and/or equivalent work experience
- Travel up to 10% to support partner engagements, industry events, and internal development.