Deliver exceptional patient support while ensuring compliance and accuracy in front office operations. Hanger, Inc. is seeking a Patient Access Coordinator IV to join our team and serve as a trusted point of contact for patients, referral sources, and internal staff.
About Hanger, Inc.
For more than 160 years, Hanger has been the nation’s leading provider of orthotic and prosthetic (O&P) care, with over 800 patient care clinics nationwide. We combine clinical expertise, innovative products, and compassionate service to help patients achieve new levels of mobility and independence. Our mission: Empowering Human Potential.
Schedule
- Full-time, Remote (U.S.) – EST hours
- Monday – Friday, 8:00 AM – 4:30 PM EST
- Salary range: $50,000 – $63,000 annually (based on skills, experience, and location)
What You’ll Do
- Provide the highest level of customer service to patients, referral sources, and colleagues
- Counsel patients on financial responsibility after insurance verification
- Obtain co-payments and process cash receipts per company guidelines
- Maintain accurate and complete patient files in compliance with HIPAA and Hanger policies
- Manage referrals, authorizations, and prescriptions to ensure timely processing
- Coordinate clinician schedules and patient appointments for optimal coverage
- Efficiently manage multiple phone lines and document clear, concise records
- Support quality assurance and follow-up activities to ensure patient satisfaction
- Assist with billing system entries, bank deposits, and internal control compliance
- Perform additional duties or special projects as assigned
What You Need
Required
- High school diploma or equivalent
- Completion of Hanger’s Talent Bullseye assessment with a minimum score of 70
- Ability to key at least 30 words per minute accurately
- Eligible to obtain a valid driver’s license under Hanger’s Motor Vehicle Safety Policy
Preferred
- 4–6 years of customer service, administrative, or related experience
- Experience with medical front office procedures or receptionist roles
- Knowledge of medical reimbursement, insurance terminology, and HIPAA rules
Success Factors
- Strong interpersonal, written, and telephone communication skills
- Ability to manage multiple tasks in a fast-paced environment
- Familiarity with ICD coding, office equipment, and Windows-based software
- Commitment to integrity, patient-centered care, and continuous improvement
Benefits
- Competitive pay with annual bonus opportunities
- 8 Paid National Holidays + 4 Floating Holidays
- PTO including vacation and sick leave
- Medical, Dental, and Vision insurance
- 401(k) savings and retirement plan
- Paid Parental Bonding Leave
- Flexible schedules and part-time opportunities
- Mentorship programs and employee referral bonuses
- Student Loan Repayment Assistance (by location)
- Relocation support and travel opportunities
- Volunteer engagement at national and local events (e.g., BAKA Bootcamp, EmpowerFest)
Join a team where patient care and service excellence are at the center of everything.
Happy Hunting,
~Two Chicks…