Job Description
Title: Patient Access Representative
Location: Chicago, Illinois, United States
Description
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Answers all telephone inquiries regarding the daily appointment schedule, provider/clinic staff availability, Erie services and general patient information.
- Schedules appointments for patients at various facilities
- Responsible for updating patient’s demographic and insurance information at time of scheduling the appointment.
- Verifies insurance
- Pages nurses and providers as needed
- Provides appropriate routing and handling of all telephone calls
- Redirects calls as needed and monitors voice mail as required.
- Patient Satisfaction Must provide excellent customer service to all patients and assist them at all times.
- Maintains adherence to established metric and quality requirements
- Performs other duties as assigned
Qualifications
Required:
- High School Diploma or G.E.D. equivalent required
- One year of call center experience required
Preferred:
- Healthcare operations or administration experience
- Strong computer skills including Microsoft Office
- Ability to type at minimum 25 words per minute
- Experience working in a fast paced, rapidly changing environment
- Previous work from home experience