About the Role
Title: Patient Account Collections Specialist
Location: Caldwell, ID United States
Job Description:
Hourly Wage Estimate: $15.00 – $22.50 / hour
Learn more about the benefits offered for this job.
The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.
Schedule: This position is Work from Home, and requires availability Days, Evenings and Weekends.
Introduction
Do you have the career opportunities as a Patient Account Collections Specialist you want with your current employer? We have an exciting opportunity for you to join Parallon which is part of the nation’s leading provider of healthcare services, HCA Healthcare.
Job Summary and Qualifications
As a Collections Specialist | Patient Account Representative you will be responsible for outbound calls with account follow-up and resolution of patient receivables while providing excellent customer service. This position is work from home; must live within an HCA Healthcare hospital market area. Duties and Responsibilities:Refer calls/accounts to appropriate parties based on customer inquiries. You will spend 90% of your day on the phone.Identify problem accounts and escalate as appropriate.Update the patient account record to identify actions taken on the account.Work with patients and guarantors to secure payment on outstanding account balances.Maintain minimum production standards.Achieve passing quality review scores per unit requirements.Produce acceptable unit collection volumes.Work within company attendance guidelines.Provide excellent customer service.Work with other team members and management in a professional manner. Schedule: Full-time position that requires 1 mid / evening shift per week on a Monday, Tuesday, Wednesday or Thursday 11am- 8pm CST & also 1 Saturday morning shift per month 9am-1pm CST.Location: Work from Home; must live within an HCA Hospital market area. Qualifications High School Graduate or GED preferredPrevious Call Center experience preferredMinimum one-year related experience preferred, preferably in healthcare.Experience with collections in healthcare revenue space is preferred.This is a work from home position that requires high-speed internet with 25 MB Download and 6 MB Upload. Wifi is not permitted.Ability to work uninterrupted for shift (not including breaks/lunch)BILINGUAL is not required, but a plus