About the Role
Patient Account Representative
- Job Detail
Position Details
Schedule/Shift:
Day/1st Shift
Employment Type:
Full-time (30+ hrs/week)/FULLTIME
Location City:
Remote
Work Location Type:
Remote
POSITION SUMMARY
Radiology Partners is seeking a Patient Account Representative to join our growing team. In this role, you will focus on reviewing remittance advice forms to ensure proper reimbursement, handle billing and collections, and manage denials and appeals for multiple hospital systems. Success in this position means maintaining accurate billing records, identifying payer trends, and ensuring timely resolution of accounts. You will play a critical part in optimizing the revenue cycle process while working in a collaborative team environment.
WHO WE ARE AND WHAT WE DO
Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers, and referring physicians we serve. Learn more at radpartners.com and connect with us at @Rad_Partners.
WHY RADIOLOGY PARTNERS AND/OR DEPARTMENT:
• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
• Compensation Reviews, Career Growth Opportunities
• Flexible Schedules (with occasional weekend shifts)
• Generous PTO Plans and Paid Holidays
• Great Place to Work Certified
POSITION DUTIES AND RESPONSIBILITIES
• Manage all aspects of account follow-up and collections, including processing appeals.
• Review Explanation of Benefits (EOBs) to ensure proper reimbursement and report any payer trends or issues.
• Analyze accounts to determine the next appropriate actions for resolution and escalation of trends.
• Collaborate with management to reduce account aging through proactive communication and follow-up.
• Resolve payer denials by working with insurance companies, correcting, and reprocessing claims.
DESIRED PROFESSIONAL SKILLS AND EXPERIENCE
• High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
• 3+ years of experience in physician billing and collections, highly preferred.
• In-depth knowledge of Medicare, Medicaid, and commercial payer reimbursement policies and procedures.
• Excellent communication and problem-solving skills.
• Strong organizational skills and the ability to thrive in a fast-paced environment.