About the Role
Patient Accounts Manager
Fully RemoteRemote
Job Type
Full-time
Description
Soleo Health is seeking aPatient Accounts Managerto support our Specialty Pharmacy OperationsRemotely (USA). Join us in Simplifying Complex Care!
Soleo Health Perks:
- Competitive Wages
- 401(k) with a Match
- Referral Bonus
- Paid Time Off
- Great Company Culture
- Paid Parental Leave Options
- Affordable Medical, Dental, & Vision Insurance Plans
- Company Paid Disability & Basic Life Insurance
- HSA & FSA (including dependent care) Options
- Education Assistance Program
The Position:
This position is responsible for managing the billing and collection functions for the Companys Patient Accounts Receivable. This position will directly oversee the patient account specialists in the department.Responsibilities include:
- Generates billing statements for patients with balances remaining after all third party payments are received
- Works in tandem with the branches to identify exceptions or special circumstances related to the patients outstanding balance
- Communicates with patients regarding overdue balances, payment arrangements, and other billing concerns or inquiries
- Establishes and documents payment arrangements for patients with outstanding balances and monitors adherence to agreed upon collection schedules
- Manages the Patient Accounts Receivable including balances for copay/deductibles, Soleo Financial Assistance, and self-pay patients
- Performs necessary adjustments to invoice balances after all collection efforts have been exhausted
- Prepares patient refunds, as necessary
- Identifies and transfers delinquent patient accounts to the Companys collection agency
- Creates and develops procedures for the efficient management of the Patient Accounts Receivable
- Develops strategies and new techniques to reduce bad debt losses, including recommended changes to billing and collection practices
- Manage the Mfg Co Pay A/R for prompt collections
- Manage the Soleo Financial Assistance Program, review incoming applications for final approval or denial and maintain the SAP Master Log
- Work with the Procurement Department to identify lost/missing DME and track the products though the collections process
- Ensures compliance with federal, state, and local governments, third party contracts, company policy, and general accounting practices
- Manages the patient accounts team by approving payroll, completing perfomance reviews, hiring and training
Schedule:
- Monday-Friday, 8:30am-5p
- Overtime as needed
- Travel may be necessary for training
Requirements
- Bachelors Degree preferred
- Minimum 3-4 years Reimbursement Management and/or Supervisor experience in an Infusion setting
- Knowledge of financial accounting, HIPAA guidelines, federal, state, and local regulations related to healthcare providers, billing and collections
- At least 3 years of experience with reimbursement processes (Billing, collections, receivable analysis, and audit techniques)
- Experience taking initiative and executing processes resulting in expected outcomes
- Experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
- Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
- CPR+ systems experience a plus