Make a difference every day by helping patients access the medical and financial support they need. Join a mission-driven team that connects patients with critical state, county, and federal assistance programs.
About Firstsource Solutions
Firstsource Solutions is a global leader in business process management, partnering with healthcare organizations to improve outcomes and experiences for patients. With a focus on compassion, compliance, and service excellence, Firstsource delivers solutions that simplify healthcare and support people when it matters most.
Schedule
- Full-time
- Monday–Friday, 8:30 AM–5:00 PM EST
- 100% remote
What You’ll Do
- Contact patients to assess eligibility for state, county, and federal assistance programs
- Guide patients through applications and program benefits with clear instructions
- Maintain accurate documentation in the CUBS system and follow HIPAA guidelines
- Communicate with government agencies and field staff as needed to support applications
- Track account progress until benefits are approved or all options are exhausted
- Resolve accounts in a timely manner while meeting daily productivity goals
What You Need
- High school diploma or equivalent
- Customer service or call center experience preferred
- Knowledge of medical billing or coding is a plus
- Ability to type 30–40 WPM and work comfortably with PC systems
- Strong organizational skills, professionalism, and initiative
- Ability to stay on task with minimal supervision in a remote environment
Benefits
- Medical, dental, and vision insurance
- 401(k) plan
- Paid time off
- Opportunity to make a real impact in the lives of patients and families
Healthcare needs advocates like you—roles like this won’t stay open long.
Start helping patients secure the support they deserve.
Happy Hunting,
~Two Chicks…