Support patients, providers, and health plans by resolving billing questions and payment inquiries. If you’re empathetic, detail-oriented, and thrive in a call center environment, this role offers stability, growth, and bonus opportunities.
About CareCentrix
CareCentrix connects patients with the right care at home, helping them navigate health benefits and billing with confidence. Guided by values of care, integrity, and excellence, the company creates solutions that simplify healthcare and put patients first.
Schedule
- 100% remote
- Full-time role
- Start date: Monday, October 20, 2025
- Training: 4–6 weeks, Monday–Friday, 8:00 AM–4:30 PM EST
- Regular shift: Monday–Friday, 9:30 AM–6:00 PM EST
What You’ll Do
- Investigate payment status and explain out-of-pocket costs to patients
- Collect outstanding balances and set up financial assistance options
- Answer billing questions clearly and accurately (benefits, payments, balances)
- Document and resolve 30–35 inbound calls per day
- Escalate patient concerns as needed to ensure resolution
What You Need
- High school diploma or GED
- 1+ year of customer service in a call center
- 1+ year of healthcare or medical industry experience
- Billing experience preferred
- Strong computer and multitasking skills (dual monitors, Microsoft Office, 30+ WPM typing)
- Ability to problem-solve, stay patient, and demonstrate empathy on calls
Benefits
- Starting pay: $17.50/hour + monthly incentive bonuses
- Future earning potential up to $22/hour
- Medical, dental, vision, 401(k) with match, HSA/FSA employer contributions
- Paid time off, personal/sick days, parental leave, and more
- Award-winning culture built on values: We Care, We Do the Right Thing, We Strive for Excellence, We Think BIG
Multiple positions are available—apply today to secure your spot.
Build your career with a company where compassion and excellence drive every interaction.
Happy Hunting,
~Two Chicks…