Job Description
Patient Billing Solutions Representative
Job ID:
32079
Location:
10 Brookline Place West, Brookline, MA 02445
Category:
Finance/Accounting
Employment Type:
Full time
Work Location:
Full Remote: Never on Campus
Overview
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow’s physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
Responsibilities
- Coordinates all account activity when balance becomes patient responsibility, including communications with patient and, if applicable, guarantors and collection agencies.
- Reviews patient accounts to ensure third party follow-up has been completed in advance of collection activity.
- Coordinates patient collection process for patients with self pay and outstanding balances.
- Collaborates with Access Management to provide patients adequate financial assistance.
- Resolves and/or directs requests from external sources (i.e. attorney offices).
- Conducts proper collection and/or write-off of patient account balances according to DFCI policy.
- Posts insurance denials and patient payments within the Patient Accounting system.
Qualifications
- Bachelor’s Degree or equivalent experience required. 3+ years of experience in a similar setting preferred.
- Knowledge of third party billing requirements, practices, and procedures preferred.
- Must have strong communication and organizational skills.
- Should have the ability to handle stressful contact with patients and be able to operate computer software packages.
- Must exercise strong confidentiality with patient information.