Be the steady, human point of contact that helps clients and families actually get into care, stay in care, and finish strong. You’ll coordinate schedules, remove barriers, and make the process feel less overwhelming for people who really need it.
About Charlie Health
Charlie Health delivers personalized, virtual behavioral healthcare for people navigating complex mental health conditions, substance use disorders, and eating disorders. Their care model is built around connection between clients, clinicians, families, and care teams. The mission is simple and urgent: expand access to life saving treatment from the comfort of home.
Schedule
Full time, remote (United States). Candidates must be available for one of these schedules:
• Mon–Fri 10am–7pm MT (11am–8pm CT, 12pm–9pm ET, 9am–6pm PT) OR
• Tues–Sat 9am–6pm MT (10am–7pm CT, 11am–8pm ET, 8am–5pm PT)
Training is 2 weeks: Mon–Fri 8am–5pm MT (9am–6pm CT, 10am–7pm ET, 7am–4pm PT).
Not available in: AK, ME, Washington DC, NJ, CA, NY, MA, CT, CO, WA, OR, MN.
What You’ll Do
⦁ Call, email, and text admitted clients to make sure they fully enroll and understand next steps
⦁ Help clients understand insurance benefits and complete financial enrollment requirements
⦁ Coordinate scheduling, rescheduling, and ongoing calendar management throughout treatment
⦁ Serve as a liaison between clients and internal teams (Admissions, Billing, Utilization Review, Outreach, Clinical)
⦁ Proactively identify attendance gaps and remove barriers before they become drop off points
⦁ Support clinical team requests that improve the client and family experience
⦁ Share aftercare resources and help families schedule follow up appointments after discharge
⦁ Complete documentation accurately and on time while adapting to evolving workflows
⦁ Hit performance KPIs like scheduled appointments, daily call volume, issue resolution, time to resolution, aftercare scheduling, and customer satisfaction
What You Need
⦁ High school diploma or equivalent
⦁ At least 2 years of experience in a customer success, patient support, or service based role
⦁ 1–2 years of Salesforce experience (or similar CRM) required
⦁ 1–2 years using contact center technology in a call center or virtual support environment
⦁ Comfort discussing finances with clients (health insurance and medical billing knowledge is a strong plus)
⦁ Strong written and verbal communication, multitasking ability, and comfort in fast paced environments
⦁ High emotional intelligence and a service mindset rooted in empathy
⦁ Knowledge of HIPAA policies and procedures
⦁ Work authorization in the U.S. plus native or bilingual English proficiency
⦁ Proficiency with tools like Slack, Google Workspace, Microsoft Office, Zoom, and EMR systems
Benefits
⦁ Comprehensive benefits for full time, exempt employees
⦁ Remote work setup that supports clients from anywhere eligible in the U.S.
⦁ Mission driven team focused on access, outcomes, and real human connection
Roles like this move fast. If you can balance empathy with execution, apply while it’s open.
If you want your workday to end with “someone got the care they needed because I handled my part,” this is that job.
Happy Hunting,
~Two Chicks…