Step into a high-impact scheduling role where you support clients through every step of their treatment journey. This position is ideal for someone who thrives in customer service, enjoys solving problems before they become issues, and wants to make meaningful contributions to mental healthcare access.
About Charlie Health
Charlie Health provides virtual, personalized behavioral health treatment for people with complex mental health needs. Their mission is to remove barriers to care by connecting clients, families, clinicians, and care teams through high-touch, tech-enabled support. As a rapidly growing organization, they’re expanding nationwide and redefining what modern treatment and continuity of care look like.
Schedule
- Full-time, remote role within eligible U.S. states
- Not available in: AK, ME, WA DC, NJ, CA, NY, MA, CT, CO, WA, OR, MN
- Two schedule options (Mountain Time):
- Mon–Fri: 10 AM–7 PM MT (11–8 CT | 12–9 ET | 9–6 PT)
- Tues–Sat: 9 AM–6 PM MT (10–7 CT | 11–8 ET | 8–5 PT)
- Two-week training: Mon–Fri 8–5 PM MT
- Contact-center environment with call, text, and email outreach
What You’ll Do
- Contact newly admitted clients via calls, emails, and texts to support full enrollment into their treatment plan
- Explain insurance benefits and guide clients through financial enrollment steps
- Serve as the main point of contact between clients and internal teams (Admissions, Billing, Utilization Review, Outreach, Clinical)
- Schedule and reschedule all client appointments, ensuring accuracy and timeliness
- Identify attendance gaps and proactively reach out to resolve barriers to treatment
- Communicate aftercare resources and help families schedule post-program appointments
- Support Clinical Care team requests to enhance the client experience
- Document all interactions and tasks promptly and accurately
- Meet KPIs including: scheduled appointments, financial agreements completed, call volume, issue resolution rate, time to resolution, aftercare scheduling, client satisfaction, and more
- Adapt to organizational changes and evolving workflows to meet client and program needs
What You Need
- Commitment to Charlie Health’s mission and a client-centered mindset
- High school diploma or equivalent
- At least 2 years of experience in customer support, patient support, or a related service role
- 1–2 years of Salesforce or similar CRM experience required
- 1–2 years of call center or virtual support experience
- Experience discussing financial information with clients (insurance experience strongly preferred)
- Excellent verbal and written communication skills
- Strong multitasking ability and comfort working in a fast-paced, high-volume environment
- High emotional intelligence and empathy when supporting clients and families
- Knowledge of HIPAA requirements
- Proficient with cloud-based tools (Slack, Google Suite, Microsoft Office, Zoom, EMR systems)
- Work authorization in the United States and native/bilingual English proficiency
Benefits
- Comprehensive benefits package for full-time, exempt employees
- Fully remote behavioral-health-support role with nationwide impact
- Opportunity to help clients overcome barriers and stay engaged in treatment
- Stable schedule options that support work–life balance
If you’re motivated by helping people access care, solving problems quickly, and supporting clients through meaningful transitions, this role delivers all of that every single day.
Happy Hunting,
~Two Chicks…