Job Description
Remote Patient Collections Specialist
Location: Miami, Florida, United States
Job Type: Contract-to-perm
JOB DESCRIPTION
- Manages patient accounts (overdue balances).
- Maintain active communication with patients until the account is paid or referred to other appropriate agencies for further collection activity.
- Update patient account information including bad addresses
- Negotiates payment of all current and past due accounts by direct telephone and written correspondence.
- Runs monthly aging report based on last action and current A/R to identify accounts that require follow-up.
- Utilizes collection techniques to resolve accounts according to the company’s policies and procedures.
- Answer all incoming patient calls
- Balance and close open payment batches at the end of each day
- Process credit card payments from patients via telephone and virtual terminal
- Work correspondence, bankruptcy, bad debt, and NSF payments.
- Process patient refunds via credit cards or request checks from AP
- Process HSA payments received via mail
MINIMUM REQUIREMENTS
- High School or GED
- Minimum 1+ years of customer service experience — over the phone support preferred
- Will be taking 10 — 15 calls per day (answering questions, taking over the phone payments, etc.)
- Knowledge/Understanding of Healthcare Billing/Revenue Cycle — specifically Physician Billing
DESIRED SKILLS
- Experience in payor portals and EHR systems
- Experience with eClinicalWorks
- Experience working remote