Job Description
Patient Compliance Coordinator
REMOTE
United States
Full time
Description
We are seeking a compassionate and detail-oriented individual to join our Customer Service Team as a Patient Compliance Coordinator. This critical role involves obtaining patient consent for remote patient monitoring using Current Health products and services to improve their health and wellbeing, ensuring initial patient compliance to assigned tasks, as well as providing assistance with patient device setup, configuration, and troubleshooting.
As a Current Health expert, you will help patients navigate their Current Health enrollment and serve as a product ambassador. It’s critical that you are results-driven, product-savvy, and can quickly learn how to use new tools. We are looking for someone with a burning desire to meet challenges head-on and succeed. If this sounds like you, then we want to get to know you.
The hours for this role will be Monday- Friday (8AM-5PM, 12PM to 8PM), but some flexibility and a willingness to work occasional holidays is essential.
Responsibilities:
- Provide initial outbound telephone support, education, and motivation to patients enrolled in the Current Health platform, empowering them to actively participate in their own healthcare management.
- Coach and assist patients with initial setup, configuration, and troubleshooting related to healthcare devices and applications.
- Interface with patients’ clinicians to remove obstacles to patient success.
- Review specific patient activities that require monitoring, such as survey responses and vital reading submission and take action as defined by Current Health Standard Operating Procedures.
- Utilize technological tools and platforms to track and analyze patient adherence data efficiently.
- This may involve interfacing with their clinician or the Current Health clinical staff.
- Troubleshoot technical issues, resolve problems, or escalate to the appropriate technical support teams when necessary.
- Maintain documentation of technical support interactions and resolutions.
- Maintain accurate and detailed records of patient consent, adherence, compliance activities, and technical support interactions.
Requirements
Qualifications:
- Prior experience in a patient-facing role working for a healthcare facility or medical device, health IT, or digital health company
- Demonstrated ability to manage ambiguity and apply problem-solving skills
- Self-motivated individual with a bias for action
- Ability to work collaboratively in a team environment, multitask and prioritize multiple requests
- Passion about working in a fast-paced environment
- Strong technical skills and proficiency in utilizing various software applications.
- Experience in assisting with remote device setup, configuration, and troubleshooting.
- Empathetic towards patients with various chronic illnesses
Benefits
- 401k contribution up to a maximum of 3% on base salary
- 70% contribution towards Health, Optical and dental plans including partner and family.
- 1 x Life & AD&D Insurance
- Holidays: 33 days per year inclusive of public holidays
- Travel expenses covered
- Employee Assistance Program
- Team events
