Provide empathetic, “ridiculously nice” support to patients navigating their medical bills while working from home.
About Americollect
Americollect partners with healthcare organizations to make the billing process less overwhelming for patients. With their signature “ridiculously nice” approach, the team helps people understand balances, explore repayment options, and feel supported during stressful financial moments. Americollect prioritizes teamwork, compassion, and long-term professional growth.
Schedule
• Part-time or full-time available
• Remote eligible for residents of Wisconsin, Michigan, and Iowa
• Option to work on-site in Manitowoc, WI
• Must maintain a quiet, secure home workspace
• Paid training and continuous learning provided
Responsibilities
• Provide patient-first service by phone, offering solutions and negotiating repayment terms
• Make and receive calls to assist patients with resolving medical balances
• Gather demographics, insurance details, and other required account information
• Document all interactions in internal platforms with accuracy
• Research and resolve patient questions using web-based and internal tools
• Educate patients on the healthcare revenue cycle and repayment programs
• Maintain up-to-date knowledge of client expectations and internal procedures
• Uphold confidentiality and compliance with all industry laws and regulations
• Collaborate with teammates and contribute to a positive learning culture
Requirements
• High School Diploma or GED preferred
• 1+ year of customer service experience preferred
• Experience in call centers or healthcare billing/insurance is a plus
• Ability to communicate with empathy and clarity
• Strong listening, problem-solving, and documentation skills
• Comfortable navigating multiple systems and multitasking
• Consistent professionalism and integrity
Benefits
• Remote work flexibility (WI, MI, IA)
• Strong team-focused culture
• Growth-minded environment with ongoing training
• Stable work in the essential healthcare industry
If you’re compassionate, detail-oriented, and passionate about helping people, this role offers a supportive path toward long-term career growth.
Happy Hunting,
~Two Chicks…