About the Role
Patient Enrollment Specialist – Bilingual in Spanish REQUIRED
Summary
Title:Patient Enrollment Specialist – Bilingual in Spanish REQUIRED
ID:2184
Location:Remote
Department:Clinical Operations
Description
** Full-Time Remote Position **
This role will be contacting patients via telephone to discuss Chronic Care Management program benefit. Coordinates enrollment into virtual care programs over the telephone adhering to both CMS and Orb Health organizational policies, procedures, and guidelines.
PatientEnrollment Specialist will:
- Determine patient eligibility based on insurance coverage, and program requirements.
- Educate patients on the benefits of the care management program.
- Explain all details for enrollment to patients and ensures that they are following federal/CMS requirements.
- Obtain patientsverbal agreement to enroll into the care management program.
- Document all required elements and meets quality and compliance standards for CMSand Orb Health.
- Work efficiently to meet daily requirements for enrollment goals.
- Participate in education & in-service programs
- Assist with special projects as needed.
Qualifications
- 3 years of experience in physician front/back office
- Medical Assistant required
- Bilingual in Spanish required
- Experience working with the adult population
- Experience working as telecommuter or call center setting
- High school diploma or GED
- Experience in customer service setting
- Ability to work full-time (40 hours minimum)
- Demonstrates progressive proficiency with the utilization of available computer
- technology, including typing skills.
- 60 + WPM typing
- Demonstrated customer service, leadership, communication, interpersonal and
- problem-solving skills, required.
Preferred Qualifications
- 3 years of experience in physician front/back office
- Experience working with the adult population
- Experience working as telecommuter or call center setting.
- Experience working with Electronic Health Record (EHR)