Patient Financial Recovery Specialist

by | Feb 6, 2025 | Uncategorized

About the Role

temprop=”title” lang=”en-US” xml:lang=”en-US”>Patient Financial Recovery Specialist

Location: 

Remote, Remote, US

Requisition ID:  13625

Description:  temprop=”description” lang=”en-US” xml:lang=”en-US”>

temprop=”description” lang=”en-US” xml:lang=”en-US”>GENERAL SUMMARY:

temprop=”description” lang=”en-US” xml:lang=”en-US”>The Patient Financial Recovery Specialist will provide customer service to hospital patients who have questions on their accounts and assist them in settling their patient responsibility balances.

temprop=”description” lang=”en-US” xml:lang=”en-US”>Foundation Knowledge, Skills, and/or Abilities Required:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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temprop=”description” lang=”en-US” xml:lang=”en-US”>Essential Duties and Responsibilities:

temprop=”description” lang=”en-US” xml:lang=”en-US”> 

  • temprop=”description” lang=”en-US” xml:lang=”en-US”>Answer inbound calls from patients as well as place outbound calls to patients through our automated dialer.
  • temprop=”description” lang=”en-US” xml:lang=”en-US”>Assist patients with their account which includes setting up payment arrangements on the patient’s unpaid balance
  • temprop=”description” lang=”en-US” xml:lang=”en-US”>Take and process credit card payments over the phone
  • temprop=”description” lang=”en-US” xml:lang=”en-US”>Identify and gather new insurance information
  • temprop=”description” lang=”en-US” xml:lang=”en-US”>Research insurance “Explanation of Benefits” to determine what the insurance may or may not have paid and why
  • temprop=”description” lang=”en-US” xml:lang=”en-US”>Screen the patient for charity, answer patients’ general questions, and resolve any of the patient’s account issues and concerns.
  • temprop=”description” lang=”en-US” xml:lang=”en-US”>Maneuver between several different patient account systems and payment portals.
  • temprop=”description” lang=”en-US” xml:lang=”en-US”>Maintain accurate and up to date information in the account notes within all appropriate systems
  • temprop=”description” lang=”en-US” xml:lang=”en-US”>Meet specified collection and productivity goals as assigned by management on a regular basis.

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temprop=”description” lang=”en-US” xml:lang=”en-US”>Additional Duties and Responsibilities:

temprop=”description” lang=”en-US” xml:lang=”en-US”> 

  • temprop=”description” lang=”en-US” xml:lang=”en-US”>Always maintain confidentiality of account information.
  • temprop=”description” lang=”en-US” xml:lang=”en-US”>Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
  • temprop=”description” lang=”en-US” xml:lang=”en-US”>Maintain awareness of and actively participate in the Corporate Compliance Program.
  • temprop=”description” lang=”en-US” xml:lang=”en-US”>Maintain a confidential and orderly remote work area.
  • temprop=”description” lang=”en-US” xml:lang=”en-US”>Assist with other projects as assigned by management.

temprop=”description” lang=”en-US” xml:lang=”en-US”> 

temprop=”description” lang=”en-US” xml:lang=”en-US”>Educational/Vocational/Previous Experience Recommendations:

temprop=”description” lang=”en-US” xml:lang=”en-US”> 

  • temprop=”description” lang=”en-US” xml:lang=”en-US”>High school diploma or equivalent is required
  • temprop=”description” lang=”en-US” xml:lang=”en-US”>Prefer previous experience with providing customer service and work within a call center environment
  • temprop=”description” lang=”en-US” xml:lang=”en-US”>Prefer previous experience with the medical billing process
  • temprop=”description” lang=”en-US” xml:lang=”en-US”>Ability to effectively work and communicate with patients, co-workers, and management both in person and remote virtual chat environments
  • temprop=”description” lang=”en-US” xml:lang=”en-US”>Ability to always present oneself in a courteous and professional manner
  • temprop=”description” lang=”en-US” xml:lang=”en-US”>Ability to stay on task with little or no management supervision
  • temprop=”description” lang=”en-US” xml:lang=”en-US”>Demonstrate initiative and creativity in fulfilling job responsibilities
  • temprop=”description” lang=”en-US” xml:lang=”en-US”>Capacity to prioritize multiple tasks using time management and organizational skills.
  • temprop=”description” lang=”en-US” xml:lang=”en-US”>Proficient PC knowledge and the ability to type 30-40 wpm.

temprop=”description” lang=”en-US” xml:lang=”en-US”> 

temprop=”description” lang=”en-US” xml:lang=”en-US”>Working Conditions:

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  • temprop=”description” lang=”en-US” xml:lang=”en-US”>Remote work from home office, virtual Call Center environment.
  • temprop=”description” lang=”en-US” xml:lang=”en-US”>Must be able to sit for extended periods of time.

APPLY HERE

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