Join a mission-driven healthcare team working to reduce costs and improve patient outcomes while supporting members, providers, and clients.
About Claritev
Claritev is a dynamic, innovative healthcare company dedicated to bending the cost curve and delivering exceptional service to members, providers, and clients. We champion diversity, accountability, and collaboration while striving to become a leading voice in healthcare technology, data, and innovation.
Schedule
- Remote position available in Eastern, Central, Mountain, or Pacific time zones
- Shifts based on location:
- PT: 8:00 am – 5:00 pm
- MT: 9:00 am – 6:00 pm
- CT: 10:00 am – 7:00 pm
- ET: 11:00 am – 8:00 pm
- Full-time, Monday–Friday
- Regular, timely attendance required
Responsibilities
- Manage main phone line and respond to all inquiries from members, clients, and providers
- Educate members on the Patient Advocacy Center process
- Document events and maintain accurate claim records
- Prioritize and manage a daily inventory of claims
- Direct specific inquiries to appropriate departments
- Review, forward, and process incoming mail
- Send member letters, record contact information, and request required documents
- Keep Lead Patient Advocate informed of urgent issues
- Maintain a safe, organized remote work environment
- Ensure compliance with HIPAA regulations
Requirements
- High School Diploma (minimum) and 1+ year relevant experience
- Experience in healthcare claims management, benefit plan interpretation, and Explanation of Benefits (EOB) review
- Skilled at handling high call volumes and phone-based inquiries
- Strong multitasking, communication, and organizational skills
- PC proficiency, including Microsoft Office and web-based applications
- Professional, flexible, and detail-oriented
- Ability to work independently in a remote setting
Benefits
- $18.25/hour + bonus opportunities
- Medical, dental, and vision coverage (low deductible & copay)
- Life, short-term, and long-term disability insurance
- Paid parental leave
- 401(k) with match & Employee Stock Purchase Plan
- Generous PTO + 10 paid company holidays
- Tuition reimbursement
- Flexible Spending Account & Employee Assistance Program
- Sick time benefits (state-specific accruals apply)
If you’re passionate about patient advocacy, healthcare efficiency, and delivering top-notch service, this role is for you.
Happy Hunting,
~Two Chicks…