If you’re great on the phone and you know your way around healthcare benefits and scheduling, this role is a clean fit. You’ll support members and patients end-to-end, answering questions, coordinating services, and keeping every interaction professional, accurate, and human.
About BroadPath
BroadPath builds remote healthcare support teams that help members, patients, and providers get what they need without the runaround. They’re big on quality service, strong communication, and a collaborative culture where people stay connected.
Schedule
Remote role (US)
Schedules fall between 8:00 AM and 9:00 PM Eastern Time and are assigned based on business needs
Weekly pay
Training starts at $14 per hour, with an increase after transitioning to production
On-camera participation is expected during interviews, training, team meetings, and check-ins
What You’ll Do
⦁ Answer inbound calls and place outbound calls to support members and patients with benefits, scheduling, and service coordination
⦁ Provide accurate information about plan benefits, eligibility, and coverage
⦁ Schedule, reschedule, and confirm appointments with providers
⦁ Process referrals, authorizations, prescription renewals, and other service requests
⦁ Assist with claims questions, billing inquiries, and account updates
⦁ Review plan eligibility and update records in the system
⦁ Document interactions accurately in electronic systems (EMR and/or CRM tools)
⦁ Communicate with providers and internal teams via phone, secure messaging, or email
⦁ Protect confidentiality and follow HIPAA and applicable privacy guidelines
⦁ Escalate complex issues to the appropriate team or supervisor
What You Need
⦁ High school diploma or equivalent
⦁ 1+ year of call center customer service experience
⦁ 1+ year of healthcare or health insurance experience (member services, patient services, benefits support, or similar)
⦁ Strong verbal and written communication skills
⦁ Ability to navigate multiple systems and stay accurate while handling calls
⦁ A private, designated home workspace and reliable high-speed internet
⦁ Comfort being on camera regularly as part of the team culture
⦁ Demonstrated reliability, stable work history, and commitment to a long-term role
Benefits
⦁ Starting pay at $14 per hour during training, with increase after transitioning to production
⦁ Weekly pay
⦁ Broad exposure to healthcare operations (benefits, scheduling, authorizations, claims support)
⦁ Collaborative, connection-driven remote culture with regular face-to-face check-ins
If you want a remote healthcare support role that’s stable, member-facing, and built for long-term growth, don’t wait around. The entry-friendly remote ones move fast.
Bring your phone skills, your empathy, and your accuracy and help members get answers that actually solve the problem.
Happy Hunting,
~Two Chicks…