Be the steady, empathetic voice patients can reach after the day gets away from them. You’ll support seniors in a remote monitoring program, troubleshoot tech issues, keep appointments on track, and escalate concerns to the care team when it matters.
About Cadence
Cadence delivers technology-enabled remote care that helps seniors manage chronic conditions at home, avoid preventable ER visits, and live healthier, longer lives. Partnering with leading health systems, Cadence supports tens of thousands of patients and is working toward a mission of proactive care for one million seniors by 2030.
Schedule
Remote (U.S.)
Monday to Wednesday and Friday, 11:00 AM to 10:00 PM MST
Call center environment with multi-channel support
Stable home internet required (wifi speed test required before interviews)
What You’ll Do
⦁ Support patients via phone, email, and chat by answering questions, troubleshooting issues, rescheduling appointments, and resolving problems efficiently
⦁ Educate patients on Cadence devices and services so they can use remote monitoring tools confidently
⦁ Follow up to confirm resolution, gather feedback, and provide additional support when needed
⦁ Escalate clinical or complex concerns to care delivery teams for prompt handling
⦁ Identify recurring issues and proactively raise trends, ideally with suggested fixes
What You Need
⦁ Multi-channel help desk experience (voice, email, SMS) supporting consumers directly
⦁ Healthcare-facing customer service experience (advocacy, health system, insurance) helping patients navigate complex systems
⦁ Experience working in a metrics-driven environment
⦁ Experience working with Medicare patients
⦁ Strong problem-solving skills, ability to ask probing questions, and troubleshoot effectively
⦁ Prior remote work experience and strong self-management
⦁ Comfort representing company culture with professionalism and positive intent
⦁ Willingness to give and receive feedback and keep learning
⦁ Nice-to-have: Zendesk experience
⦁ Nice-to-have: remote patient monitoring support experience
Benefits
⦁ Expected pay range: $20 to $22 per hour
⦁ Competitive salaries plus quarterly incentives
⦁ Medical, dental, and vision insurance
⦁ TelaDoc (virtual primary care)
⦁ Competitive PTO
⦁ 401(k) and company match
⦁ Discounts through TriNet
⦁ Onboarding stipend for remote equipment and home office setup
⦁ Paid parental leave
⦁ Charitable donation match program
If evenings work for your life and you’re good at calming people down while solving the actual problem, this is a strong fit.
Happy Hunting,
~Two Chicks…