If you want your customer support skills to actually change lives, not just tickets, this role hits that sweet spot. Join a mission-driven health tech team helping seniors manage chronic conditions from home through proactive, daily support.
About Cadence Health
Cadence Health is a technology-enabled remote care company focused on helping seniors with chronic conditions stay healthier at home. Partnering with leading health systems, Cadence combines real-time data, remote monitoring, and a dedicated clinical care team to prevent avoidable ER visits and hospitalizations. Their mission is bold and clear: deliver proactive care to one million seniors by 2030 and redefine what “healthy aging” looks like.
Schedule
- Remote position (U.S. based)
- Full-time role
- Schedule options: Monday–Friday, 8:00 a.m.–5:00 p.m. EST or 9:00 a.m.–6:00 p.m. EST
- Metrics-driven environment with clear performance expectations
- Requires prior remote work comfort and reliable home office setup
What You’ll Do
⦁ Provide courteous, professional support to patients via phone, email, chat, and SMS, handling questions, troubleshooting issues, rescheduling appointments, and resolving concerns in a timely manner
⦁ Educate patients on Cadence’s technology, features, and benefits so they feel confident using remote monitoring tools and medical devices
⦁ Conduct follow-up communication to confirm resolution, gather feedback, and offer additional assistance when needed
⦁ Appropriately escalate clinical or complex patient concerns to the care delivery team to ensure prompt, accurate follow-up
⦁ Support patient engagement and retention initiatives, helping patients stay active in the Cadence remote monitoring program
⦁ Work within a metrics-driven environment, consistently meeting expectations around quality, responsiveness, and productivity
What You Need
⦁ Multi-channel help desk or customer support experience (voice, email, SMS); familiarity with Zendesk is a plus
⦁ Experience in a customer-facing healthcare-related field (health system, insurance, advocacy, or patient/member support)
⦁ Background supporting Medicare patients or helping people navigate the healthcare system is strongly preferred
⦁ Previous experience in a metrics-driven role where performance is tracked and measured
⦁ Ability to problem-solve, ask strong probing questions, and troubleshoot with patience and clarity
⦁ Prior remote work experience with the discipline to work independently and stay engaged
⦁ Strong communication skills, empathy, and a genuine passion for helping seniors manage their health
⦁ Openness to feedback, eagerness to learn, and a growth mindset in a fast-moving, mission-driven environment
Benefits
⦁ Competitive hourly pay: expected compensation range of $20–$22 per hour
⦁ Fully remote role supporting a modern, tech-enabled model of care
⦁ Opportunity to make a direct impact on seniors living with chronic conditions across the U.S.
⦁ Chance to be a “super user” of Cadence’s technology, influencing product development and patient experience
⦁ Collaborative, mission-driven culture focused on impact, integrity, and shared growth
⦁ Inclusive workplace committed to equal opportunity for all backgrounds and identities
If you’re ready to turn everyday patient interactions into meaningful, long-term health wins for seniors, this is your chance to help redefine what modern care looks like.
Happy Hunting,
~Two Chicks…