Be the calm, capable voice seniors can count on while they manage chronic conditions from home. This role is perfect for someone who thrives in a busy support environment, can troubleshoot with patience, and genuinely enjoys helping people navigate healthcare without making them feel small.
About Cadence
Cadence delivers technology-enabled remote care that helps seniors stay healthier at home, avoid complications, and reduce preventable ER visits and hospitalizations. Partnering with leading health systems, Cadence monitors tens of thousands of patients and supports proactive care that actually scales. Their mission: deliver proactive care to one million seniors by 2030.
Schedule
Remote (U.S.)
Monday to Friday, 12:00 PM to 9:00 PM EST
Call center environment with multi-channel patient support
What You’ll Do
⦁ Support patients via phone, email, and chat: answer questions, troubleshoot tech issues, reschedule appointments, and resolve problems quickly
⦁ Educate patients on Cadence devices and tools so they feel confident using remote monitoring equipment
⦁ Follow up to confirm resolution, gather feedback, and improve the patient experience
⦁ Escalate clinical or complex concerns to care delivery teams to ensure timely support and patient safety
What You Need
⦁ Multi-channel help desk experience (voice, email, SMS) supporting consumers directly
⦁ Healthcare-facing customer service experience (advocacy, health system, insurance) helping patients navigate complex systems
⦁ Comfort working in a metrics-driven environment
⦁ Experience working with Medicare patients
⦁ Strong problem-solving skills, ability to ask probing questions, and troubleshoot efficiently
⦁ Experience working remotely and staying organized independently
⦁ Openness to feedback and a mindset for learning and growth
⦁ Nice-to-have: Zendesk experience
⦁ Nice-to-have: remote patient monitoring support experience
Benefits
⦁ Expected pay range: $20 to $22 per hour
⦁ Medical, dental, and vision insurance
⦁ TelaDoc (virtual primary care)
⦁ Competitive PTO
⦁ 401(k) and company match
⦁ Discounts through TriNet
⦁ Onboarding stipend for remote equipment and home office setup
⦁ Paid parental leave
⦁ Charitable donation match program
If you want work that’s structured, mission-driven, and genuinely helps people, this one is worth moving on quickly.
Happy Hunting,
~Two Chicks…