Join a team committed to reshaping how mental healthcare is delivered. As a Patient Support Specialist, you’ll provide empathetic, high-quality support to patients while helping to improve processes that make care more accessible and effective.
About Rula
At Rula, we believe mental health is just as important as physical health. Our mission is to empower individuals to embrace their mental well-being by offering evidence-based, compassionate care. We’re building a world where mental health is destigmatized, supported, and accessible to everyone.
Schedule
- Full-time, remote (U.S.-based only)
- Excludes candidates residing in Washington
- Flexible hours designed to support work-life balance
What You’ll Do
- Provide compassionate, professional support to patients via phone and email
- Serve as a key liaison between patients and clinical teams, ensuring timely resolutions
- Handle complex or sensitive inquiries with empathy and sound judgment
- Document workflows, update processes, and identify improvements
- Contribute to building a patient-centered experience that prioritizes accessibility and care quality
What You Need
- 2+ years of experience in patient advocacy or high-volume customer support, ideally in healthcare or mental health
- Strong problem-solving and troubleshooting skills
- Experience handling escalations or sensitive patient issues
- Excellent communication and documentation abilities
- Strong organizational skills with the ability to prioritize and manage multiple tasks in a fast-paced environment
Preferred Qualifications
- Experience in a high-growth startup, healthcare, or patient advocacy setting
- Familiarity with complaint/grievance handling for healthcare companies
- Hands-on experience working directly with patients or in mental health care
- Comfort working cross-functionally with multiple teams
- Tech-savvy with tools like Google Suite, Salesforce, Zendesk, and EHR platforms (AdvancedMD preferred)
Benefits & Compensation
- Salary: $63,000 – $70,400 per year (with equity; no bonus for this role)
- 100% remote work environment (U.S.-based only)
- Comprehensive health, dental, and vision benefits
- 401(k) plan access
- Generous PTO plus 2 company-wide shutdown weeks annually
- Paid parental leave for all parents (birthing, non-birthing, adoptive, foster)
- Employee Assistance Program (EAP)
- Home office stipend for new hires
- Quarterly department stipend for team-building activities
- Wellness events, lunch & learns, and employee resource groups
Be part of a mission-driven organization making a real difference in mental healthcare. Apply today and help transform how patients experience support.
Happy Hunting,
~Two Chicks…