About the Role
Title: Payment and Collection Specialist
Location: United States
JobDescription:
About Paytient:
Were on a mission to help people better access and afford care.
Every day, millions of people, and their loved ones, need to see a doctor. For most of us, that moment is an uncertain one – were unsure of whats wrong, who to go to, how long itll take to be seen, when well feel better, and what itll cost.
Paytient partners with thoughtful employers and health plans who understand the impact of that moment and want to ensure that every one of their plan members are easily able to access and afford care. Our clients understand that an improved ability to self-pay for care changes patient behavior and creates value for the health plan. This founding belief is becoming an emerging standard of care in health plan design and is now, in fact, a mandatory capability in some governmental health plans. Founded in 2018, Paytient is now part of nearly 2,000 employer health plans and providing certainty that people are better able to access and afford care.
Were looking for passionate, collaborative builders to join our team and help us create a future where everyone can more easily access and afford care.
About The Role:
Paytient is seeking our first Payment Specialist to join our growing team! In this role, you will support the growth of Paytient by owning areas of the accounts receivable/collections process, ultimately contributing to the company’s financial health. Your day-to-day will involve assisting Paytients with billing questions, reaching out to Paytients with past due accounts to collect payments, and getting them established on payment plans.
Our remote with roots model allows us to work where we thrive and gather as needed, often in our home office in Columbia, Missouri. This role can be performed from anywhere in the continental U.S., with the exception of Montana.
What You’ll Do:
- Communicate with customers via email and outbound phone communication and maintain follow up responses
- Manage customer accounts, receiving and accurately posting payments
- Inform customers about the status of their accounts in a timely manner
- Collect payments from customers to bring overdue accounts current
- Maintain accurate records and reporting
- Investigate billing-related questions and work directly with customers to resolve any issues
- Support other departments with questions about customer accounts and billing
What You’ll Bring:
- Strong phone skills and comfort making a high-volume of outbound and inbound calls to members
- 1-2 years of success working in a billing or call center
- Familiarity with debt collections regulations and processes
- Intermediate understanding of credit and collections systems and procedures.
- Strong verbal and written communication skill
- Collaborative spirit in working with a team
- Strong skills working in CRM platforms
- Openness to feedback for growth and learning opportunities
- Willingness to ask for help (though you usually seek out the answer yourself)