Job Description
Payroll & GL Project Support Specialist
- Customer Support
- Remote, USA
An isolved Project Support Specialist handles escalated customer support cases requiring in-depth, specific knowledge of the isolved platform and the various features/functionalities.
Core Job Duties:
- Maintains a high rate of client retention through superior customer service, assisting clients, and customer service representatives, with solutions to complex problems
- Establish and maintain a positive working relationship with clients and coworkers to promote a quality service image
- Research and resolve payroll and Human Capital Management related questions in the assigned areas of payroll, payroll tax, and, where applicable, isolved Time, Benefits, Performance, and General Ledger
- Handles a high volume of internal cases/tickets via our CRM and must be comfortable speaking to various client audiences ranging from business owners, Administrators, Directors, etc.
- Advises clients, and customer service representatives, on how to fully utilize the Human Capital Management platform
- Aligns work and attitude to our core values: Accountability, Collaboration, Trust
- Other projects as assigned
- Shifts may be from 7 a.m. 7 p.m. local time
EDUCATION AND EXPERIENCE:
- Bachelor’s degree preferred, but not required
- FPC, CPP, and/or SHRM certifications preferred but not required
- Experience in payroll, payroll tax and possibly benefits, general ledger
- Excellent time management skills and the ability to prioritize projects without leaving the customer at risk
- Ability to adapt to multiple channels of customer inquiries (phone, tickets, email)
- Ability to maintain a positive attitude under challenging circumstances
- Clear communication skills and the ability to instruct clients with both verbal and written instructions
- In depth knowledge isolved functionality in an assigned, specific area of support
- Excellent interpersonal skills