Job Description
Title: Personal Health Advocate – Remote
Location: United States
Full-Time
Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate’s supervisors are promoted from within the company. Join our award winning team!
Locations
Must be located within the Continental United States
Summary of Role
At Health Advocate, we are committed to providing our customers with services that improve the health, well-being and productivity of their employees. The Personal Health Advocates are a dedicated team of Registered Nurses who assist our members in navigating the healthcare system by facilitating access to healthcare providers, health and benefit information, health services and resources and entitled benefits coverage.
If you are someone who thrives in making a difference by helping others, have customer service experience, and are committed to making a contribution while growing your career in the healthcare industry this is the job for you. We have training classes starting soon to help you build the successful career that you want – apply today!
Your Success
Health Advocate offers all work equipment and a comprehensive new-employee training program to help you develop the knowledge and skills that will set you up for success in your role and in supporting our members.
Invested in you
At Health Advocate, you’ll have the ability to pursue your ambitions and grow your career. We’ve got you covered with a total rewards package that includes Robust Medical coverage, as well as Dental & Vision benefits, tuition assistance, 401(k) savings plan with company match, paid time off (PTO), paid holidays, Employee Assistance Programs and Wellness Programs.
Pay Rate
Hourly rate starts at $24.50
Hours/Shift
This position is full-time (40 hours/week) Monday – Friday. It may be necessary, given the business need, to work occasional overtime. Flex hours start times between 12 pm to 1:30 pm EST.
Job Summary
Professionally answers incoming calls and respond to client inquiries
Connect with customers by phone and quickly develop a rapport to help the individual to navigate their benefit choices and options.
Educate members regarding healthcare issues and options.
Provide members choices in medical care providers and services based on the members’ clinical needs, geographic locations and available benefit offerings.
Research providers through credentialing, education checks and affiliations with notable medical centers.
Facilitate communication among members, treating physicians and insurance carriers.
Help members understand their medical condition, reasons why a certain test is being performed and what to expect from the results.
Help members ask the right questions of their doctor.
Intercede for the member to obtain an earlier appointment.
Ensure member receives proper follow-up care after inpatient discharge
Help members obtain prescriptions
Help members with pre-service fee negotiations
Place outbound follow up calls for issues that cannot be resolved during the initial call
Respond to member cases in delegate box, answers and after hours calls
Mentor new team members
Work in-house and permanent
Minimum Requirements
Experience
Minimum three to five years clinical and/or medical management experience
Active and unrestricted State or Multi-State RN License
Understanding of medical terminology to assist in locating appropriate care options
Strong Communication skills and phone etiquette
Strong ability to explain complex issues to employees/retirees
Highly effective listening skills
Strong problem solving/issues resolution skills
Excellent customer service and customer resolution skills
Organizational and administrative skills
Experience with Microsoft Word and Excel
Ability to work in a team environment