About the Role
Title: Personal Injury Bilingual Intake Specialist – Work from Home
Location: IIrvine, California, United States
Type: Full-time
Workplace: remote
Job Description:
Description
At TorkLaw, we are more than just a personal injury law firm; we are a dedicated team committed to making a real difference in the lives of those we serve. We understand that behind every case is a real person facing real challenges, and we are here to stand by their side. This is where you come in.
We’re Looking for Exceptional Talent
Are you the kind of person who thrives on challenges and lives to excel? Do you possess an innate talent for connecting with people, understanding their needs, and building lasting relationships? If you’re driven by the pursuit of excellence and motivated by tangible success, we have the perfect role for you.
Opportunity Awaits at TorkLaw
We are currently seeking a dynamic, service-oriented individual to join our intake team as an Intake Specialist. This is a pivotal role within our firm, requiring someone who is not only outgoing and personable but also capable of managing a demanding workload with grace and efficiency.
Your mission will be to engage with potential clients compassionately and empathetically, guiding them through their options, and presenting the comprehensive services TorkLaw offers to assist them in their time of need. Whether it results in our firm taking their case or referring them to a trusted partner, your goal is to ensure they feel heard, supported, and confident in their next steps.
This is a position for someone who is looking for a long term commitment with opportunities to grow.
Key Responsibilities
As an Intake Specialist your duties will include, but are by no means limited to:
- Client Engagement: Utilize your exceptional people skills to connect with potential clients, establishing trust and rapport from the first interaction.
- Consultative Approach: Carefully assess each potential client’s unique situation, confidently presenting the best course of action and how TorkLaw can support their journey to justice.
- Communication Excellence: Exhibit outstanding communication abilities across all platforms (phone, text, chat, and email), ensuring clarity, empathy, and professionalism in every exchange.
- Precision in Execution: Perform accurate data entry and maintain diligent follow-up to ensure no detail is overlooked in the potential case intake process.
- Team Collaboration and Independence: Thrive in a supportive team environment while also possessing the drive and discipline to work autonomously.
- Seamless Hand-off: transition the newly retained client to the team that will handle his/her case.
Requirements
- Bilingual (English/Spanish) is required
- Ideally 1+ year if experience in a similar role, or equivalent education
- Computer literate and proficient with standard off productivity software
- Effective team player
- Excellent interpersonal and communication skills
- Strong organizational and multitasking abilities
- A problem-solver the ability to handle challenging situations
- Friendly and approachable demeanor
- High school diploma or equivalent preferred
- Previous experience in customer service or administration preferred