Job Description
Personal Injury Client Intake Specialist
Remote
Full Time
Experienced
Job Summary
Price Benowitz, LLP is seeking a full-time Personal Injury Client Intake Specialist to join their growing team. The Personal Injury Client Intake Specialist’s main objective is interacting with prospective clients to ensure the prompt signing of appropriate personal injury cases and establishing a quality relationship between the prospective client and the firm. This role is remote and can be based anywhere in the U.S.
Responsibilities and Duties
- Serve as the primary point of contact and evaluate potential personal injury cases based on established criteria and sign those cases over the phone.
- Promptly and professionally answer a high volume of inbound calls.
- Respond to potential clients via phone, email, chat, and text.
- Coordinate and assist with the intake schedules for attorneys or intake attorneys as needed.
- Perform client relation responsibilities to ensure customer satisfaction.
Qualifications and Skills
- Prior personal injury intake experience required.
- Strong sales skills.
- Strong verbal, interpersonal, and written communication skills.
- Ability to multitask with interruptions in a fast paced environment.
- Good organizational, time management, and problem-solving skills.
- Ability to exercise flexibility, initiative, good judgment, and discretion.
- Must be able to pass a background check.
- Fluency and/or comprehension of other languages is a plus.