Job Description
Pharmacy Call Center Quality Assurance Specialist – Remote
Location:
Any city, TX, US, 99999
Req ID: 19568
It takes great medical minds to create powerful solutions that solve some of healthcare’s most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you’ve honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you’ll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development.
Summary
The Quality Assurance Specialist will monitor inbound service calls to assess employee demeanor, technical accuracy, performance, and conformity to company policies and procedures. The specialist will audit prior authorizations for accuracy and provide feedback to reduce errors. This individual will be responsible to develop, create and implement call center processes and procedures manual as needed.
Your role in our mission
- Participates in customer and client listening programs to identify customer needs and expectations.
- Monitor the effectiveness and quality of incoming calls.
- Audit prior authorizations for accuracy.
- Determine weaknesses in performance and establish solutions to improve.
- Ensure compliance with company’s quality systems.
What we’re looking for
- 2 years of call center customer care experience, preferably in a technical environment.
- Pharmacy experience required
- Strong attention to detail, exceptional listening and analytical skills.
- Ability to utilize various call monitoring systems.
- Excellent communication skills both written and verbal required.